Contact & support

Last updated: October 18, 2026

Support is our Telegram bot @PolyDubbing_bot: buying, activation, your keys again, the latest version and answers to common questions — any time, right away.

Open @PolyDubbing_bot

Activate a license bought on this website

Enter your purchase code and your computer's Machine ID on the Activate page.

What the Telegram bot can do

/buy — buy a license;
/activate — send the machine ID from the app's activation window and get your key;
/mykey — your keys again, for example after reinstalling on the same PC;
/download — a link to the latest version (after purchase);
/support — help: answers to common questions.

Before you write

Include your purchase code, or the machine ID from the activation window (12 characters, 0–9 and A–F).
If something doesn't work, click Diagnostics in the app's top bar — it checks every component — and tell us what it shows.

E-mail

support@paliy.tech — for payment platforms, legal notices and requests about your data. Every letter gets an automatic reply with links to the bot and the FAQ. Questions about a payment, receipt or refund are answered fastest by the support of the store that processed your payment — its contact is in your receipt e-mail.

Seller

{SELLER_LEGAL_NAME}, Ukraine. Website: paliy.tech.